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Our Store Policy

At Oh, Deer!, we want to ensure our customers have a pleasant shopping experience, to keep them coming back often. We understand that our store policies should be fair and transparent.
You will find the detailed policies below.
If you cannot find the information you are looking for, do not hesitate to contact us via the contact form on the site or at the email address


General conditions of sale of products sold on

Article 1 - Price

The prices of our products are indicated in euros, all taxes included, excluding processing and shipping costs. 

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the OH, DEER! company. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities. 

All orders, whatever their origin, are payable in euros.  

The company OH, DEER! reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of the validation of the order and subject to availability. 

The products remain the property of OH, DEER! until full payment of the price.  

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 2 - Orders

You can place an order on the Internet:

The contractual information is presented in French and will be confirmed at the latest when your order is validated.  

The company OH, DEER! reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of a difficulty concerning the order received._cc781905-5cde- 3194-bb3b-136bad5cf58d_

Article 3 - Validation of your order

Any order appearing on the website implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation.  

All the data provided and the recorded confirmation will be worth proof of the transaction. 

You declare to have full knowledge of it.  

The order confirmation will constitute signature and acceptance of the operations carried out.  

A summary of your order information will be sent to you via your order confirmation email address. 

Article 4 - Payment

The fact of validating your order implies for you the obligation to pay the indicated price.  

The payment of your purchases is made by Paypal, credit card, check, cash or transfer.

The card is only debited when the order is confirmed. 

Article 5 - Withdrawal

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.  

Returns must be made in their original condition and complete (packaging, accessories, storage pouch). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. 

Return costs are the responsibility of the customer. 

Once your return has been received, we can proceed to an exchange (within the limit of available stocks)

or a credit for the amount of the item (excluding postage) .


In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:  

  • The provision of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.

  • The supply of goods made to the consumer's specifications or clearly personalized.

  • The supply of goods liable to deteriorate or expire rapidly.

  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection (e.g. unsealed earrings or piercings)

  • The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

  • The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.

  • The supply of audio or video recordings or computer software when unsealed by the consumer after delivery.

  • The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.

  • Transactions concluded during a public auction.

  • The supply of digital content not provided on a material medium, the execution of which has begun after the consumer's prior express agreement and express waiver of his right of withdrawal.

In the event of exercise of the right of withdrawal for a purchase and payment made with a third party company (external sales platforms and external promotional operations) relating to the products sold on, the Customer's right of withdrawal is to be exercised with this third party. OH DEER cannot be held responsible for purchases and payments made from this third party as well as their delivery conditions.

Article 6 - Availability

Our products are offered on the www.ohdeerbijoux website within the limits of available stocks.

For non-stocked products, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will notify you by email.

Your order will be automatically canceled and refunded if there has been a debit, or exchanged if you wish.

Furthermore, the website is not intended to sell its products in large quantities.

Therefore the company OH, DEER! reserves the right to refuse orders of 10 identical items. 

Article 7 - Delivery

The products are delivered to the delivery address indicated during the ordering process,

and are shipped within 1 to 3 working days, by Letter Followed or Colissimo. 

In case of delay in shipment, an email will be sent to you to inform you of a possible consequence.

on the delivery time indicated to you.  

In accordance with the legal provisions, in the event of delay, you benefit from the possibility of canceling the order under the conditions and methods defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and the shipping costs under the conditions of article L 138-3 of the Consumer Code. 

All our deliveries of goods being carried out by the carrier LA POSTE (letters and parcels followed),

society OH, DEER! cannot be held responsible for breakage, loss, theft or late delivery due to its delivery by the carrier LA POSTE or due exclusively to the unavailability of the customer at the time of delivery. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the OH, DEER! JEWELRY. Any protest (damage during transport, state of the packaging, etc.) must be made to the carrier within three days of delivery.

It is specified that any change of delivery address made by the Customer after the registration of the order may result in an extension of the delivery time.

Article 8 - Warranty

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. The gold-plated articles being hallmarked, are delivered without a certificate of authenticity, the latter having no legal value,

In the event of non-compliance of a product sold, it may be returned and then exchanged or refunded in the form of a credit note.  

All complaints, requests for exchange or refund must be made by e-mail to the address within 14 days of delivery.  

The products must be returned in perfect condition, complete (accessories, packaging, etc.) accompanied by the invoice and a word of explanation recalling the contact details of the customer as well as his desire to receive an exchange or a credit note, at the sender address indicated when receiving your order.

The shipping costs related to the return of the products remain the responsibility of the customer.

Any customs fees related to the return of a product from a foreign country are also the responsibility of the customer.

OH, DEER! strongly advises its customers to return the products by registered Colissimo with signature.

The customer also has the option of choosing the carrier of his choice. On the other hand, the costs of return as well as the related risks are the responsibility of the customer. It is therefore recommended to him to provide proof of this return, which supposes that the products are returned with parcel tracking, or by any other means giving a certain date.

The right of withdrawal – in addition to compliance with the deadlines and methods described in the previous points – is considered to have been applied correctly in the event that the following conditions are fully complied with:

has. We invite you to notify us by email of your return request.

b. The product must not have been worn, worn, modified, washed or damaged.

Products without their protective cellophane are neither refunded nor exchanged.

vs. If a label is attached to this product, it must not be removed otherwise the refund cannot be made.

d. Returned products should be sent to OH, DEER! in one shipment. OH, DEER! reserves, in fact, the right not to accept items from the same order, returned and shipped at different times.

e. The product must be returned in its original packaging.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 5.

Article 9 - Liability

The products offered comply with the French legislation in force.

The Responsibility of Society OH, DEER! can not be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. 

In addition, the company OH, DEER! cannot be held responsible for damage resulting from improper use of the purchased product. 

Finally the responsibility of society OH, DEER! cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses. 

Article 10 - Applicable law in the event of disputes

The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction. 

Article 11 - Intellectual property

All elements of the website are and remain

the intellectual and exclusive property of OH, DEER!

No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound.

Article 12 - Personal data

The company OH, DEER! reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you.  

They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.  

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.  

In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data concerning you, directly on the website. 

Article 13 - Archiving Proof

The company OH, DEER! will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.  

The computerized registers of the company OH, DEER! will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

CGV: Politiques de la boutique
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