These General Terms and Conditions of Sale (hereinafter "GTC") apply to all orders placed on the website www.ohdeerbijoux.com.
They define the rights and obligations of the parties in the context of the online sale of products offered by the company OH, DEER.
By validating an order, the Customer acknowledges having read these GTC and accepts them without reservation.

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Article 1 - Price
Product prices are indicated in euros, inclusive of all taxes (VAT), excluding delivery charges.
Delivery charges are specified during the ordering process.
OH, DEER! reserves the right to modify its prices at any time.
Products are invoiced based on the rates in effect at the time the order is validated.
Products remain the property of OH, DEER! until full payment is received.
For orders shipped to countries outside mainland France, the Customer is the importer and is responsible for all applicable customs duties, local taxes, and administrative fees.

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Article 2 - Orders
The Customer may place an order on www.ohdeerbijoux.com.

All orders imply full and unreserved acceptance of these Terms and Conditions.

OH, DEER! reserves the right to cancel or refuse any order in the event of:
- obvious error,
- non-payment,
- suspected fraud,
- or supply difficulties.

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Article 3 - Order Confirmation
After validating the shopping cart, the Customer receives an order confirmation email.

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The information provided by the Customer when placing the order is binding:
In the event of an error in the contact details, OH, DEER! cannot be held responsible for the inability to deliver the order.

The order confirmation constitutes an electronic signature and proof of the contract.

Article 4 - Payment
Payment can be made via:

* Credit card
* PayPal
* Bank transfer
* Check (if offered)

Payment is due immediately upon ordering.

For credit card payments, the charge is processed at the time the order is validated.

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Article 5 - Right of Withdrawal
In accordance with Articles L221-18 to L221-28 of the French Consumer Code, the customer has 14 days from receipt of the product to exercise their right of withdrawal, without having to justify their decision or bear any costs other than the return shipping costs, which remain their responsibility.
Products must be returned in their original condition, complete (packaging, accessories, instructions, storage pouch, etc.) and unused.
Any incomplete, damaged, used, or soiled product returned may invalidate the right of withdrawal.
If the right of withdrawal is exercised, the seller will reimburse all sums paid by the customer, namely:

the price of the returned item(s);

the initial delivery costs, based on the least expensive standard delivery method offered at the time of the order.

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Return shipping costs are the responsibility of the customer.
The refund will be issued within 14 days of the Seller receiving the returned products, using the same payment method used for the original order, unless otherwise agreed upon by the customer.

In addition to the legally mandated refund, the customer may, if they wish, choose a credit note or an exchange, subject to availability.

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Exceptions to the right of withdrawal:

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to, in particular:

* products made to the customer's specifications or personalized;

* unsealed products that cannot be returned for hygiene reasons (e.g., earrings removed from their sealed packaging);

* products liable to deteriorate rapidly.

For purchases made via a third-party platform (marketplace), the right of withdrawal must be exercised with that platform.

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Article 6 - Availability
Products are offered subject to availability.

In the event of unavailability after an order is placed, OH, DEER! will inform the Customer and proceed with:

- a refund, or
- an exchange if the Customer prefers.

OH, DEER! reserves the right to refuse orders containing more than 10 identical items.

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Article 7 - Delivery
Products are shipped to the address provided when the order was placed.

Estimated delivery times:

- France: 2 business days (Tracked Letter or Colissimo)
- European Union: 4 to 5 days
- Outside the EU: variable depending on the country and customs
Delivery times are provided for informational purposes only and do not constitute a guarantee by the seller.

The carriers used are:

- La Poste (Tracked Letter, Green Letter, Colissimo)
- Mondial Relay

In accordance with the law (art. L216-1 et seq.), the seller is responsible for proper delivery until physical handover to the Customer.

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In the event of loss, theft, non-delivery, or a package marked "delivered" but not received, the Customer must contact OH, DEER! so that a carrier investigation can be opened.

During this investigation, no immediate resolution is possible.

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If the investigation confirms non-delivery, OH, DEER! will:

- resend the product if stock allows, or

- refund the order.

The Customer must report any damage or broken packaging within **3 days** to the carrier and to OH, DEER!.

Article 8 - Warranty
The products are covered by:

- the legal guarantee of conformity (2 years – art. L217-3 to L217-17),

- the guarantee against hidden defects (2 years – art. 1641 of the French Civil Code).

In the event of a defective or non-conforming product, the Customer may request:

- repair,
- or replacement,
- or, if these options are impossible, a **full refund**.

The request must be made by email to: ohdeerbijoux@hotmail.com
Products must be returned clean, complete, and properly packaged.

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Return shipping costs may be reimbursed if the non-conformity is confirmed.

Article 9 - Liability
OH, DEER! shall not be held liable:

- in the event of improper or misuse of the product;

- in the event of damage resulting from misuse;

- for inconveniences related to internet use (outages, viruses, intrusions, etc.).

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Article 10 - Applicable Law in Case of Disputes
The language of this contract is French.

These terms and conditions of sale are governed by French law.

In the event of a dispute, the French courts shall have exclusive jurisdiction.

Article 11 - Intellectual Property
All elements of the website [www.ohdeerbijoux.com](http://www.ohdeerbijoux.com) (texts, images, logos, graphics, etc.) are protected by copyright.

Any reproduction, exploitation, or use, even partial, is prohibited without authorization.

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Article 12 - Personal Data
OH, DEER! collects the necessary data:

- for order processing,
- for delivery,
- for customer service,
- and for improving the user experience.

The Customer has the right to access, rectify, object to, and delete their personal data in accordance with the GDPR.

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To exercise this right: ohdeerbijoux@hotmail.com

Data is only shared with service providers essential for order processing.

Article 13 - Archiving and Proof
OH, DEER! stores order forms and invoices on a reliable medium, constituting a faithful copy in accordance with legal requirements.

OH, DEER!'s computerized records are considered proof of communications and transactions.

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